Big K Products UK Limited  
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Delivery and Warranty Policy

All products will be delivered within 14 to 21 days, subject to availability and the order value having been fully paid. We will contact you if there is a delay in delivering within this period.
Speciality products, which are imported as per order, require a delivery period of 4 - 6 weeks.

The barbecue is delivered in component parts and shrink-wrapped on a pallet through our standard delivery service. An assembly service is not available.

Prior to dispatch of your order, you will be contacted by the haulage company to arrange a convenient date for the delivery of your item. Should you be unavailable to take delivery on the agreed date, you will be liable for the cost of the second delivery attempt to yourself or the return delivery to Big K Products. This also applies, if a suitable and safe area is not provided and the driver is, therefore, unable to deliver the goods.

Standard Delivery Service:
Under our standard delivery service, barbecue items are delivered by pallet on a 7.5 t tail-lift lorry to the nearest vehicular access of your property. This is not a two-man delivery service and for health and safety reasons, the driver:
- can only move the pallet using a pump truck
- cannot assist you in removing your barbecue from the pallet
- cannot assist you in manoeuvring the barbecue into your garden
- will not be able to remove the packaging from your property
- cannot pull the pump truck over kerbs, gravel drives, steps or into a back garden.

Please note the following delivery charges:
Purchases up to a retail value of £25.00 = £6.00
Purchases between a retail value of 25.00 to £145.00 = £10.00
Purchases over a retail value of £145.00 = FREE delivery

Warranty:
The barbecue is covered under warranty against faulty parts for a period of 12 months after purchase. Parts for non-stock barbecues can be delivered within 4 - 6 weeks.